Drivers Heated seat turning off

[grahamfromoldham]

I had a meeting yesterday with a VX Technical field manager yesterday and a chap from Head office from Luton, both very nice blokes. A very productive meeting indeed it all turns out. My seat is still cutting out at intermittent times and yes it is still doing it. They had all my car's history yesterday and agreed that the lights on the dashboard heated seat button should indeed stay illuminated while regulating the heat in the seat. They agreed that mine is faulty somehow and that they would resolve the issue somehow. After the meeting, the Field manager came out to the car and waited for it to fault so he could witness it. Sure enough after 17 minutes it shut down. Then again after 3 minutes. Brill, exactly what I wanted! They are arranging for a GoPro camera to be installed in my car so it captures the images of the lights shutting down and then its being sent to VX head office to be evaluated by their engineering team. I go away on holiday next week so it could be a while before I get something finally fixed. The bottom line is that if your heated seat cuts out on its own, then they have accepted there is an unknown fault, even though Pentagon Oldham's service manager said this was 'normal operation'.
If your dealership cannot fix the fault, then I advise anyone to contact Debbie Murphy (Executive support manager) on 0844 3690116 and ask for a Field manager to arrange a meeting like I have done. Good luck everyone.