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+--- Thread: Think I Need another BUMPER (/showthread.php?tid=1186)
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Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015
Well vauxhall wasn't honest with me about the damage to the car. Today i found a lot more then i would of expected.
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Think I Need another BUMPER - tucpal - 10:th-Jan-2015
if they did that i would tell them to fix it
or you will be contacting you insurance and theirs
as this is clearly there fault
did they just think this was ok
to give you the car back like that
that has made me real mad what a check
Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015
yeah, its crazy mate.
I would have never expected this from from to be honest, this is first time I have ever had an issue.
I am not happy at all is it worth contacting my insurance company then if they choose not to sort it Monday?
Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015
I most certainly wouldn't be phoning my insurance up.
the car was in the care of the dealer and they are therefor responsible for any damage caused they have insurance for that.
Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015
Lewis what is the dealer up there?
Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015
Skurray's
How come mate?
Think I Need another BUMPER - tucpal - 10:th-Jan-2015
agreed there get back there Monday ask for the manager
show him the damage and tell them to get it fixed
also ask for the area manager head office if they dont give you the response you want
also make it know you are not happy with the way you have been treated
this has happened before and they did sort it out in the end
Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015
I will do mate
Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015
You know how much the manager of my dealer licks **** mate if it was Edens I'd of had a word.
Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015
Just remember mate hold your ground a chancer would give up after a few goes a genuine person will keep pushing, before you go in do some background checking find out who the regional manger is and also find out who the MD is of head office.
make a metal notes of their names and office locations and drop them into the conversation, this will show you will not stop at the dealership manager level.
Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015
i wouldnt know how to find them out mate, not on there website :(
Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015
More damage
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Think I Need another BUMPER - tucpal - 10:th-Jan-2015
gutted mate and you only just put that bumper on as well
Think I Need another BUMPER - WhelanUK - 10:th-Jan-2015
I had something similar with my rear bumper but they tried to repair it thinking I wouldn't notice.
Speak to manager and see what he says, when I asked for their insurance details to make a claim as was done on their property they soon replaced it.
Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015
i will ask for that, cheers whelan
Think I Need another BUMPER - SI SRI - 10:th-Jan-2015
That's is bloody madness. I would be raging. Go all the way mate with getting them to pay.
Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015
Lewis search online for the info mate it will be there somewhere.
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Think I Need another BUMPER - WhelanUK - 11:th-Jan-2015
When I couldn't find any info I tweeted Vauxhall customer service. Got all the info I needed and think it helped when I mentioned it.
Think I Need another BUMPER - Lewis6317 - 11:th-Jan-2015
Nice mate thanks i have just tweeted them
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Think I Need another BUMPER - bannan - 11:th-Jan-2015
That's shocking mate. Hopefully you can get it sorted. Just be firm with them. I had something similar when I was having some warranty work done. When I went to collect the car I had a look underneath and they had crushed the sill on one side from the lifts. Kicked off and they had it pulled out and resprayed.
Think I Need another BUMPER - Rusty2009 - 11:th-Jan-2015
MD is based at Swindon mate.
Nick Plevey
https://www.linkedin.com/pub/nick-plevey/a/600/392
Can't find anything on R/M though mate
Think I Need another BUMPER - Lewis6317 - 11:th-Jan-2015
nice mate, wonder how i get his email :/
Think I Need another BUMPER - Lewis6317 - 12:th-Jan-2015
all sorted and they are going to sort all the damage out with the car....
I just cant get a hire car from them :(
Think I Need another BUMPER - tucpal - 12:th-Jan-2015
good news and so they should
Think I Need another BUMPER - Lewis6317 - 12:th-Jan-2015
Well i spoken to the manager minutes ago. He said the body shop had it most of day today. They car plastic welding it so lets hope that does the job
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Think I Need another BUMPER - tucpal - 12:th-Jan-2015
sure they will get it all sorted
but give it a 100% check over mate before you say you are happy or take the car
Think I Need another BUMPER - Lewis6317 - 12:th-Jan-2015
Will do mate i will even remove the fog housing so i can see behind there and check it :-)
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Think I Need another BUMPER - Lewis6317 - 13:th-Jan-2015
Well getting the car back tomorrow morning i have to say i really cant wait :-p
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Think I Need another BUMPER - tucpal - 13:th-Jan-2015
Lets hope it's ok
Think I Need another BUMPER - Lewis6317 - 13:th-Jan-2015
Same mate :-) i will get the manager to show me the car etc
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Think I Need another BUMPER - Rusty2009 - 13:th-Jan-2015
Lol I dare you to remove the fog light surround in front of him.
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Think I Need another BUMPER - Lewis6317 - 13:th-Jan-2015
Lol i was going to anyways lol
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Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
my god i am so mad check these out i got it back yesterday....
And its not completely done
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Think I Need another BUMPER - Rusty2009 - 15:th-Jan-2015
I'd be right back round there...
Think I Need another BUMPER - WhelanUK - 15:th-Jan-2015
Poor repair, would cut your loses with them now and ask for their insurance details to make a claim on their policy.
Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
Wouldnt give me anything.. Just dropped it back i said also why not just replace the bumper... He was like oo we wouldnt do that
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Think I Need another BUMPER - Rusty2009 - 15:th-Jan-2015
Did you demand a courtesy car?
Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
They dont have one available so not i am ****ing walking home
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Think I Need another BUMPER - WhelanUK - 15:th-Jan-2015
They replaced mine. I'd still go through insurance now, that way guaranteed repair and probably a hire car.
Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
Well now they are saying i have hit something while i have had it back
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Think I Need another BUMPER - WhelanUK - 15:th-Jan-2015
The photos you have will be dated, tell them that and you want to claim on insurance. Also ask them what their complaints procedure is.
Think I Need another BUMPER - tucpal - 15:th-Jan-2015
push hard and threaten them with legal action
that is very poor and is more of a botch with a spray can
they didn't even put filler on the mesh
so were is the support
the brackets can not be fixed on this type of plastic
and it can not be plastic welded ether
they should have opened up the cracks and filled then and fiber glassed
and meshed and then filler on both sides
with that kind of repair the cracks will open back up in weeks
that is a complete joke
also if they are trying to pass the blame
they have already admitted they were at fault by attempting to fix it in the first place
contact them now and if the bumper will not be replaced
then tell them you will be picking the car up and going to your insurance
it is also against the law to not give them there insurance details
and it is time to contact there head office and raise the issue further
let them know that also
Think I Need another BUMPER - tucpal - 15:th-Jan-2015
what is the paint work like on the front ?
i show how to fix crack etc on this type of bumper here
and it is nothing like they have a attempted
http://www.vxoc.org.uk/forum/Thread-VXLINE-bumper-retrofit-research--541
Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
Just got it back and they have repaired it all but they did plastic weld it again i checked it before leaving them and it was all ok... I will check it again in the morning see what its like... Dunno what to do mate
How do i get the head office details mate?
Im not very good at wording things, tucpal could you help me email head office or something please
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Think I Need another BUMPER - tucpal - 15:th-Jan-2015
what dealer is it mate
if the cracks are still visible on the out side of the bumper
they will open back up very easily
no way they did that properly in that time
what is the out side of the bumper like mate
Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
looks ok mate, I need to have a look at the other side
I have there email
Think I Need another BUMPER - tucpal - 15:th-Jan-2015
to be fair it is hard to fix broken brackets
they are best to be remade with fiberglass and filler
plastic bonding does not have much strength on its own
if it has just simply been blobbed on
and the other side has not been fixed.
if there is no visible cracks on the outside of the bumper
and the fog lamp is held in position
it will most likely be ok thou.
give it a good look over again tomorrow
and let me know what you find
Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
check the section out i posted what i wrote so far
Think I Need another BUMPER - tucpal - 15:th-Jan-2015
it looks ok lewis but the dealers head office should also receive that as well
Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015
is vauxhall.customerassistance@vauxhall.co.uk not the correct email mate? i dont know how to get the head office details :S
can only find this for head office
Vauxhall Head Office
Griffin House, Osborne Rd,
Luton, Beds LU1 3YT
Tel: 01582 721122