Think I Need another BUMPER - Printable Version +- VXOC Astra-J/GTC (https://vxoc.org.uk/forum) +-- Forum: Astra-J/GTC Section (https://vxoc.org.uk/forum/forumdisplay.php?fid=5) +--- Forum: Astra-J/GTC (https://vxoc.org.uk/forum/forumdisplay.php?fid=19) +--- Thread: Think I Need another BUMPER (/showthread.php?tid=1186) Pages:
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Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015 Well vauxhall wasn't honest with me about the damage to the car. Today i found a lot more then i would of expected. Sent from my iPhone using Tapatalk Think I Need another BUMPER - tucpal - 10:th-Jan-2015 if they did that i would tell them to fix it or you will be contacting you insurance and theirs as this is clearly there fault did they just think this was ok to give you the car back like that that has made me real mad what a check Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015 yeah, its crazy mate. I would have never expected this from from to be honest, this is first time I have ever had an issue. I am not happy at all is it worth contacting my insurance company then if they choose not to sort it Monday? Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015 I most certainly wouldn't be phoning my insurance up. the car was in the care of the dealer and they are therefor responsible for any damage caused they have insurance for that. Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015 Lewis what is the dealer up there? Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015 Skurray's How come mate? Think I Need another BUMPER - tucpal - 10:th-Jan-2015 agreed there get back there Monday ask for the manager show him the damage and tell them to get it fixed also ask for the area manager head office if they dont give you the response you want also make it know you are not happy with the way you have been treated this has happened before and they did sort it out in the end Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015 I will do mate Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015 You know how much the manager of my dealer licks **** mate if it was Edens I'd of had a word. Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015 Just remember mate hold your ground a chancer would give up after a few goes a genuine person will keep pushing, before you go in do some background checking find out who the regional manger is and also find out who the MD is of head office. make a metal notes of their names and office locations and drop them into the conversation, this will show you will not stop at the dealership manager level. Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015 i wouldnt know how to find them out mate, not on there website :( Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015 More damage Sent from my iPhone using Tapatalk Think I Need another BUMPER - tucpal - 10:th-Jan-2015 gutted mate and you only just put that bumper on as well Think I Need another BUMPER - WhelanUK - 10:th-Jan-2015 I had something similar with my rear bumper but they tried to repair it thinking I wouldn't notice. Speak to manager and see what he says, when I asked for their insurance details to make a claim as was done on their property they soon replaced it. Think I Need another BUMPER - Lewis6317 - 10:th-Jan-2015 i will ask for that, cheers whelan Think I Need another BUMPER - SI SRI - 10:th-Jan-2015 That's is bloody madness. I would be raging. Go all the way mate with getting them to pay. Think I Need another BUMPER - Rusty2009 - 10:th-Jan-2015 Lewis search online for the info mate it will be there somewhere. Sent from my iPhone using Tapatalk Think I Need another BUMPER - WhelanUK - 11:th-Jan-2015 When I couldn't find any info I tweeted Vauxhall customer service. Got all the info I needed and think it helped when I mentioned it. Think I Need another BUMPER - Lewis6317 - 11:th-Jan-2015 Nice mate thanks i have just tweeted them Sent from my iPhone using Tapatalk Think I Need another BUMPER - bannan - 11:th-Jan-2015 That's shocking mate. Hopefully you can get it sorted. Just be firm with them. I had something similar when I was having some warranty work done. When I went to collect the car I had a look underneath and they had crushed the sill on one side from the lifts. Kicked off and they had it pulled out and resprayed. Think I Need another BUMPER - Rusty2009 - 11:th-Jan-2015 MD is based at Swindon mate. Nick Plevey https://www.linkedin.com/pub/nick-plevey/a/600/392 Can't find anything on R/M though mate Think I Need another BUMPER - Lewis6317 - 11:th-Jan-2015 nice mate, wonder how i get his email :/ Think I Need another BUMPER - Lewis6317 - 12:th-Jan-2015 all sorted and they are going to sort all the damage out with the car.... I just cant get a hire car from them :( Think I Need another BUMPER - tucpal - 12:th-Jan-2015 good news and so they should Think I Need another BUMPER - Lewis6317 - 12:th-Jan-2015 Well i spoken to the manager minutes ago. He said the body shop had it most of day today. They car plastic welding it so lets hope that does the job Sent from my iPhone using Tapatalk Think I Need another BUMPER - tucpal - 12:th-Jan-2015 sure they will get it all sorted but give it a 100% check over mate before you say you are happy or take the car Think I Need another BUMPER - Lewis6317 - 12:th-Jan-2015 Will do mate i will even remove the fog housing so i can see behind there and check it :-) Sent from my iPhone using Tapatalk Think I Need another BUMPER - Lewis6317 - 13:th-Jan-2015 Well getting the car back tomorrow morning i have to say i really cant wait :-p Sent from my iPhone using Tapatalk Think I Need another BUMPER - tucpal - 13:th-Jan-2015 Lets hope it's ok Think I Need another BUMPER - Lewis6317 - 13:th-Jan-2015 Same mate :-) i will get the manager to show me the car etc Sent from my iPhone using Tapatalk Think I Need another BUMPER - Rusty2009 - 13:th-Jan-2015 Lol I dare you to remove the fog light surround in front of him. Sent from my iPhone using Tapatalk Think I Need another BUMPER - Lewis6317 - 13:th-Jan-2015 Lol i was going to anyways lol Sent from my iPhone on the international space station Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 my god i am so mad check these out i got it back yesterday.... And its not completely done Sent from my iPhone using Tapatalk Think I Need another BUMPER - Rusty2009 - 15:th-Jan-2015 I'd be right back round there... Think I Need another BUMPER - WhelanUK - 15:th-Jan-2015 Poor repair, would cut your loses with them now and ask for their insurance details to make a claim on their policy. Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 Wouldnt give me anything.. Just dropped it back i said also why not just replace the bumper... He was like oo we wouldnt do that Sent from my iPhone using Tapatalk Think I Need another BUMPER - Rusty2009 - 15:th-Jan-2015 Did you demand a courtesy car? Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 They dont have one available so not i am ****ing walking home Sent from my iPhone using Tapatalk Think I Need another BUMPER - WhelanUK - 15:th-Jan-2015 They replaced mine. I'd still go through insurance now, that way guaranteed repair and probably a hire car. Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 Well now they are saying i have hit something while i have had it back Sent from my iPhone using Tapatalk Think I Need another BUMPER - WhelanUK - 15:th-Jan-2015 The photos you have will be dated, tell them that and you want to claim on insurance. Also ask them what their complaints procedure is. Think I Need another BUMPER - tucpal - 15:th-Jan-2015 push hard and threaten them with legal action that is very poor and is more of a botch with a spray can they didn't even put filler on the mesh so were is the support the brackets can not be fixed on this type of plastic and it can not be plastic welded ether they should have opened up the cracks and filled then and fiber glassed and meshed and then filler on both sides with that kind of repair the cracks will open back up in weeks that is a complete joke also if they are trying to pass the blame they have already admitted they were at fault by attempting to fix it in the first place contact them now and if the bumper will not be replaced then tell them you will be picking the car up and going to your insurance it is also against the law to not give them there insurance details and it is time to contact there head office and raise the issue further let them know that also Think I Need another BUMPER - tucpal - 15:th-Jan-2015 what is the paint work like on the front ? i show how to fix crack etc on this type of bumper here and it is nothing like they have a attempted http://www.vxoc.org.uk/forum/Thread-VXLINE-bumper-retrofit-research--541 Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 Just got it back and they have repaired it all but they did plastic weld it again i checked it before leaving them and it was all ok... I will check it again in the morning see what its like... Dunno what to do mate How do i get the head office details mate? Im not very good at wording things, tucpal could you help me email head office or something please Sent from my iPhone using Tapatalk Think I Need another BUMPER - tucpal - 15:th-Jan-2015 what dealer is it mate if the cracks are still visible on the out side of the bumper they will open back up very easily no way they did that properly in that time what is the out side of the bumper like mate Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 looks ok mate, I need to have a look at the other side I have there email Think I Need another BUMPER - tucpal - 15:th-Jan-2015 to be fair it is hard to fix broken brackets they are best to be remade with fiberglass and filler plastic bonding does not have much strength on its own if it has just simply been blobbed on and the other side has not been fixed. if there is no visible cracks on the outside of the bumper and the fog lamp is held in position it will most likely be ok thou. give it a good look over again tomorrow and let me know what you find Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 check the section out i posted what i wrote so far Think I Need another BUMPER - tucpal - 15:th-Jan-2015 it looks ok lewis but the dealers head office should also receive that as well Think I Need another BUMPER - Lewis6317 - 15:th-Jan-2015 is vauxhall.customerassistance@vauxhall.co.uk not the correct email mate? i dont know how to get the head office details :S can only find this for head office Vauxhall Head Office Griffin House, Osborne Rd, Luton, Beds LU1 3YT Tel: 01582 721122 |